Our privacy policy


The purpose of this privacy policy is to explain how Hotel Bella Grande collects, protects and uses personal data. It is Hotel Bella Grande's objective to maintain a high level of security, sound processing and protection of personal data.

Personal data cover all information that can identify a person and which are necessary for us to deliver our services.

Data controller

Hotel Bella Grande operates a hotel business in Denmark and collects and processes personal data in order to provide services in this market.

Hotel Bella Grande is a data controller and carries out the handling of personal data in accordance with the applicable legislation.

Hotel Bella Grande collects and process personal data when you are using the services – for example, when making a booking or during and after your stay. In providing your personal data, you consent to the processing of your personal data by Hotel Bella Grande.

How is personal data collected?

Hotel Bella Grande collects exclusively personal information that is relevant for us to be able to provide the service. Special terms and conditions may apply to each service. The personal data are collected in the following manner:

When you order or book a service with Hotel Bella Grande
From persons acting/booking on your behalf In connection with the provision of offers on services Via browser cookies and by the use of Hotel Bella Grande's digital services By carrying out user analyses of the services From social media, advertising and analysis providers, as well as public records Hotel Bella Grande collects, among other things, the following personal data:

Name, address, phone number, e-mail, date of birth and other general personal data Credit card information – e.g. as a guarantee for a booking Demographic information Visiting history Feedback from customer analyses and evaluations of our services Feedback via competitions (online and offline) Browser information Information about your business, if a corporate agreement has been concluded By providing personal data in addition to the general personal data you choose to give Hotel Bella Grande (for example, information about disabilities, allergies and food preferences), you give your consent for us to register and save this potentially sensitive information about you.

In some cases, Hotel Bella Grande supplements personal information about you with information we receive from third parties, for example, a group manager, a colleague or a business partner.

What is personal data used for?

Hotel Bella Grande may collect personal data for one or more purposes. The service you are using determines what information we collect and how it is collected. Hotel Bella Grande collects personal data for the following reasons:

Processing of your booking and purchase of Hotel Bella Grande's services Contact with you before, during and after your stay at Hotel Bella Grande Diagnosing errors and optimising technology in the event that problems arise with a booking or service Preparing tenders on the use of the Hotel Bella Grande's services Improvement and development of the Hotel Bella Grande's services Adaptation of Hotel Bella Grande's communications and marketing Adjustment of partner communications and marketing Compliance with legal requirement Storage and transfer of personal data

Personal data provided to Hotel Bella Grande are stored on servers operated by a third party (data processor) on behalf of Hotel Bella Grande, in accordance with our privacy policy and applicable legislation on the protection of personal data.

Personal data provided to Hotel Bella Grande are only disclosed to:

Internal departments Selected third parties in connection with the maintenance and servicing of the systems used by Hotel Bella Grande. Selected partners, in order to be able to deliver the service you have ordered or reserved – for example, when ordering theatre packages and similar. The police and other public authorities, as a result of the requirements of the law or in connection with the investigation of crimes. Hotel Bella Grande will only keep personal data for as long as they are necessary in regard to the services that Hotel Bella Grande provides, or as legislation dictates. Hotel Bella Grande has procedures for the deletion or anonymisation of personal data, when there is no longer a purpose to the processing of the personal data provided.

Your rights

According to applicable legislation on personal data, you have a number of rights. Your rights are the following:

You have the right to view the personal data Hotel Bella Grande stores about you. The right to have your personal data corrected and updated that Hotel Bella Grande has registered about you. The right to have personal data deleted that Hotel Bella Grande has registered about you, but not information that Hotel Bella Grande is obliged to save in accordance with the legislation. The right to withdraw consent for the processing of personal data you have submitted to Hotel Bella Grande. The processing of your personal data will then cease, unless Hotel Bella Grande is required to process the personal data in accordance with the legislation.

You can ask Hotel Bella Grande to provide you with a print-out of your personal data, have your personal data updated, make objections, or request to have your personal data deleted. The request must be made in writing (and signed) and include your name, address, telephone number and e-mail address. You can also contact Hotel Bella Grande, if you believe that your personal data are processed in violation of the law or other legal obligations:

The request should be sent to:

Hotel Bella Grande

Vester Voldgade 23

1552 Copenhagen V

F.A.O.: Martin Wrona

Hotel Bella Grande will send the print-out to your postal address within one month of receipt of your request. Hotel Bella Grande may reject requests that either are unreasonably repetitive, require disproportionate technical effort (e.g. if a new system is to be developed to provide information), affects the privacy of others, or in situations where the desired action would be regarded as highly complex (e.g. a request for information that is only found in backups).


If you have any questions, comments or complaints regarding Hotel Bella Grande's processing of personal data, you may contact:

Hotel Bella Grande

Vester Voldgade 23

1552 Copenhagen V

F.A.O.: Martin Wrona

Should you remain dissatisfied with the way Hotel Bella Grande has handled your complaint, you may then direct your complaint to the Danish Data Protection Agency.

Any changes in the privacy policy shall be notified by publication of new terms and conditions on Hotel Bella Grande's website.